Demand as transportation services as commerceSurface Transport & Logistics

For one leading pharmaceutical laboratory, success and double-digit sales growth came with a cost: an overburdened supply chain that threatened to reduce market share.

The effort vastly improved the company’s planning and execution functions, they knew that in order to succeed in this era of technology their accounting systems needed to be much more robust than what they are. They turned to WP consulting to improve their accounting systems.


The biggest challenge was that Arguzo was not utilizing technology properly. Too much of the work was still being recorded manually, which meant that the numbers took a long time to note down and then to be analyzed. Live data was also not available and decisions can only be made after all the required data and been received. This was holding Arguzo back; they knew they could corner more of the market if they had the ability to be more mobile. The work addressed three critical issues for Pharm Ltd.:

  • Improve sales and operations and production planning:

    The teams focused their efforts on a few of the highest-value S&OP levers in order to review the current planning process, identify gaps in the planning infrastructure and analytically understand demand and supply variability.

  • Determine the right inventory level:

    With hundreds of medications in the market, Pharm Ltd. needed a proper method to predict and manage their inventory. Using a mean absolute percentage analysis (MAPE), the teams defined appropriate levels for raw materials and finished products by mapping actual versus forecasted sales on the most important SKUs.

  • Optimize the supply chain for perfect order planning:

    The diagnostic determined the stressors that affected sales and service levels. The teams focused on resolving issues related to higher-than-normal back-orders and lead times, which stressed the entire supply chain and led to delays in medications reaching consumers.


The solution WP consulting came up with combined cutting edge technology with real world practicality. Everyone knew that the systems had to be updated, the real challenge was updating them without disrupting the whole organization in a negative way. The solution was to introduce proper workload management done through computers, while providing mobile platforms to the stakeholders.

This allowed the workers to be involved in the job instead of feeling like they had been made redundant by technology.


Arguzo employees are now more empowered; Arguzo also has the benefit of generating reports instantaneously whenever needed. They can now make decisions on the fly based on the latest real time data.

The effort vastly improved the company’s planning and execution functions, created and implemented a new stock policy that accounted for specific SKUs and key variables, streamlined the order preparation process and reduced distribution transport times.

By the numbers, the effort:

  • Reduced lead time by 43%
  • Decreased variability by 50%
  • Lowered the risk of back-order by 95%
  • Increased stock for finished goods by 10%
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Participar de um Curso dessa magnitude foi de suma importância para nós empresários, no que tange na área gerencial. Destaco a qualidade da Mestre Elisabete Carvalho, a qual abrilhantou de forma espetacular, com a apresentação do Curso Desenvolvimento de Habilidades Gerenciais I, com conteúdo muito rico, que só nos beneficiou, agregando slides, vídeos, questionamentos e atividades práticas, provocando a todos integrantes do Curso a participarem, sem deixar cair em momento algum, na monotonia. Houve momentos que a nossa Mestra, fazia com que tomássemos consciência do que deveríamos por em prática, referente as nossas habilidades e comportamentos, diante de alguma situação crucial, em nossa Organização.

Manifesto o meu profundo agradecimento, e que senti muito honrada em ter participado deste Curso com a estimada Elisabete, pois para mim foi muito gratificante, e espero ter outras oportunidades em poder participar de outros Cursos, por ela ministrados.

Ellen Andraus Chamoun
RD, Tercon Engenharia

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